Call a Specialist Today! 800-886-4561| Free Shipping! 
Essential Technical Support
WatchGuard Standard Support
Essential 24x7 Protection and Peace of Mind for Your Network
The Foundation of Every WatchGuard Experience
From the moment you activate your WatchGuard device, Standard Support has you covered.
It ensures that your business never feels stranded or unprotected, even when the unexpected happens.
At WatchGuard, we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster.
The Everyday Challenge: Security Never Sleeps
You've invested in a powerful WatchGuard appliance to keep your network secure — but when an issue arises, you need trusted support to keep things running smoothly.
For many small and mid-sized teams
The challenge isn't the technology itself — it's having the time and expertise to manage it all. That's where WatchGuard Standard Support comes in.
Your Built-In Safety Net
It's your built-in safety net, giving you 24x7 access to expert assistance, software updates, and hardware replacement — everything you need to stay secure and productive, without complexity or surprise costs.
With Standard Support, you can count on:
- 24x7 technical assistance from trained WatchGuard professionals
- Unlimited support cases — call or log issues anytime
- Hardware replacement shipped immediately when a fault is confirmed
- Continuous software updates and patches — keeping your appliance protected and current
"Standard Support gives us peace of mind. We know help is always available, and replacements come fast. It's exactly what we need to stay running."
What's Included in WatchGuard Standard Support
Reliable coverage with no complexity.
| Feature | What It Means for You |
|---|---|
| 24x7 Technical Support | Around-the-clock assistance — whenever issues arise, our experts are here. |
| Targeted Response Times | 4-hour response for high-severity cases, 8 hours for medium, 24 for low. |
| Unlimited Support Cases | No ticket limits — we're with you for every issue, big or small. |
| Advance Hardware Replacement | If a hardware issue is detected, we ship a replacement immediately. |
| Software Updates and Patches | Stay protected with all WatchGuard OS and service enhancements. |
Why It Matters
You don't need to be an enterprise to deserve enterprise-grade care.
24x7 Support Coverage
Expert help anytime you need it
Unlimited Support Cases
Never worry about limits or extra costs
Advance Hardware Replacement
Replacement shipped immediately
Software Updates & Patches
Continuous access to the latest protections
✅ Designed for Simplicity and Value
Standard Support delivers core coverage with no complexity. You don't need to manage third-party contracts or premium add-ons — everything you need is included:
- 24x7 assistance via phone or web
- Unlimited support cases
- Access to WatchGuard OS updates and patches
- Advance hardware replacement
- Access to documentation, training, and customer forums
Perfect for:
- Small IT teams managing multiple roles
- Businesses with standard uptime requirements
- Organizations on a budget that still need 24x7 coverage
When Standard Support Is the Right Fit
Choose Standard Support if you need reliable coverage without the cost of premium escalation, have internal resources to handle day-to-day troubleshooting, want consistent access to updates and hardware replacement, or are looking for a cost-effective option for smaller or less critical environments.
Upgrade to WatchGuard Gold Support
If your organization runs mission-critical applications, supports remote sites, or simply can't afford downtime, upgrading to WatchGuard Gold Support gives you:
- A 1-hour priority response time for high-severity issues
- Faster escalation paths and dedicated engineers
- More proactive handling of critical incidents
Compare Support Levels
Choose the level of support that best fits your network's security landscape.
| Support Tier | Availability | Response Time (High) | Hardware Replacement | Software Updates | Technical Account Manager |
|---|---|---|---|---|---|
| Standard (You Are Here) | 24x7 | 4 Hours | — | ||
| Gold | 24x7 | 1 Hour | — | ||
| Platinum | 24x7 | 1 Hour (All Cases) |
Detailed Feature Comparison
| Standard | Gold | Platinum | |
|---|---|---|---|
| Technical Support | |||
| 24x7 Support | |||
| Number of support cases per annual subscription | Unlimited | Unlimited | Unlimited |
| Targeted Response Time | 4 Hour – Critical, High 8 Hours – Medium 24 Hours - Low |
Live Call - Critical 1 Hour – High 4 Hour – Medium, Low |
Live Call – All Phone Cases 1 Hour –All Web Cases All Cases Given Highest Priority |
| Web-Based Support | |||
| Phone-Based Support | |||
| Technical Account Manager | — | — | |
| Quarterly Account Review | — | — | |
| Remote Installation Services | Purchased separately | Purchased separately | Purchased separately |
| Software Support | |||
| Software Updates and Patches | |||
| New Feature Releases | |||
| Broadcast Updates and Alerts | |||
| Hardware Warranty | |||
| Advance Hardware Replacement | |||
| Premium 4-Hour RMA Service | Purchased separately | Purchased separately | Purchased separately |
| Spare and Replacement Parts | Purchased separately | Purchased separately | Purchased separately |
| Technical Training & Certification | |||
| Product Documentation and Guides | |||
| Technical Training Materials | |||
| Moderated Customer Forum | |||
| Support Renewals | |||
| Multi-Year Renewals | |||
| Five (5) Year Maximum Length | |||
The Bottom Line
WatchGuard Standard Support is peace of mind, made simple — ensuring your security investment always performs at its best.
Whether you're deploying one Firebox or managing a distributed network, Standard Support is your first step toward resilience, reliability, and smarter security management.
Because good security deserves great support.
Download Support Datasheet (PDF)How to Buy WatchGuard Firebox Security Packages
Understanding your options for comprehensive network security
Understanding WatchGuard Security Bundles
WatchGuard offers three pre-configured security bundles that combine essential services with support at different levels. Each tier builds upon the previous one, giving you the flexibility to choose the right level of protection for your organization.
Standard Support
The foundation of WatchGuard security
- 4-hour response time
- Software updates & upgrades
- Hardware warranty
- 24/7 technical support
Basic Security Suite
Standard Support + Essential UTM Services
- Everything in Standard Support
- Gateway AntiVirus
- Intrusion Prevention Service (IPS)
- WebBlocker
- Spam Blocker
Total Security Suite
Complete Protection with AI-Powered XDR
- Everything in Basic Security Suite
- APT Blocker
- DNSWatch
- Threat Detection & Response
- IntelligentAV
- Data Loss Prevention
- Dimension Command
Bundle Comparison at a Glance
| Feature/Service | Standard Support | Basic Security Suite | Total Security Suite |
|---|---|---|---|
| Technical Support (24/7) | |||
| Software Updates | |||
| Hardware Warranty | |||
| Gateway AntiVirus | |||
| Intrusion Prevention (IPS) | |||
| WebBlocker | |||
| Spam Blocker | |||
| APT Blocker | |||
| Threat Detection & Response | |||
| IntelligentAV | |||
| Data Loss Prevention | |||
| DNSWatch |
Upgrading or Renewing?
If you already have a WatchGuard Firebox with an active subscription, you can:
- Upgrade from Standard Support to Basic Security Suite or Total Security Suite
- Upgrade from Basic Security Suite to Total Security Suite
- Renew your existing bundle at the same tier
Upgrades are pro-rated based on your remaining subscription time, so you only pay for what you use.
Competitive Trade-In
Switching from a competitor? WatchGuard's Trade Up program offers exclusive discounts when you trade in your existing firewall for a new WatchGuard Firebox.
Learn About Competitive Trade UpWatchGuard Trade Up
Already a WatchGuard customer? Upgrade from your earlier-generation appliance to the latest solutions at up to 25% off standard pricing.
Learn About Trade Up ProgramÀ La Carte Security Services
Prefer to build your own security stack? You can also purchase individual security services separately and combine them with Standard Support. However, bundles offer significant cost savings compared to purchasing services individually.
Complete Your Security Stack
Expand your WatchGuard protection beyond the firewall with these complementary solutions:
Secure Wi-Fi
Cloud-managed wireless access points with WatchGuard security built-in.
Explore Wi-Fi Solutions →Endpoint Security
Advanced endpoint protection with EDR, EPP, and zero-trust network access.
Explore Endpoint Security →AuthPoint MFA
Multi-factor authentication to protect user access and prevent credential theft.
Explore AuthPoint →Cloud & Virtual Firewalls
Extend WatchGuard protection to cloud environments with FireboxV and Firebox Cloud.
Explore Cloud Solutions →Management & Analytics
Centralized visibility and reporting with WatchGuard Cloud and Dimension.
Explore Management Tools →Firebox Appliances
Browse all WatchGuard Firebox models for tabletop and rackmount deployment.
View All Firebox Models →Ready to Purchase?
Select Standard Support, Basic Security Suite, or Total Security Suite based on your security needs.
Find your Firebox model in the pricing table below and choose your subscription term (1 or 3 years).
Click the purchase button, and our team will process your order and send you activation instructions.
Questions? Contact our team for personalized recommendations.
Select your model to add to cart
Use the selector above to jump to your device in the table.
Pricing notes
- If a product's end‑of‑life (EOL) date has passed, support will not be available after that date, even with a 1‑year contract. See WatchGuard Legacy Products for guidance and replacement options.
- Pricing and availability subject to change without notice.
- Can't find the part you are looking for? Contact us today!
Our Price: $355.50
Our Price: $905.00
Our Price: $415.00
Our Price: $1,005.00
Our Price: $630.00
Our Price: $1,510.00
Our Price: $435.00
Our Price: $1,140.00
Our Price: $630.00
Our Price: $1,510.00
Our Price: $950.00
Our Price: $2,270.00
Our Price: $715.00
Our Price: $1,855.00
Our Price: $1,880.00
Our Price: $4,500.00
Our Price: $1,105.00
Our Price: $2,875.00
Our Price: $1,250.00
Our Price: $3,000.00
Our Price: $2,610.00
Our Price: $6,260.00
Our Price: $1,530.00
Our Price: $3,990.00
Our Price: $1,735.00
Our Price: $4,170.00
Our Price: $3,210.00
Our Price: $7,720.00
Our Price: $2,575.00
Our Price: $2,810.00
Our Price: $6,740.00
Our Price: $6,525.00
Note: End of Life (EOL) for the Firebox T15 is 01 Mar 2027 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $65.00
Note: End of Life (EOL) for the Firebox T15 is 01 Mar 2027 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: $155.00
Note: End of Life (EOL) for the Firebox T15-W is 01 Mar 2027 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $80.00
Note: End of Life (EOL) for the Firebox T15-W is 01 Mar 2027 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: $190.00
Our Price: $90.00
Our Price: $220.00
Our Price: $110.00
Our Price: $265.00
This SKU can be used to renew a current Firebox T25 Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T25 appliance.
Our Price: $98.00
This SKU can be used to renew a current Firebox T25 Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T25 appliance.
Our Price: $238.00
This SKU can be used to renew a current Firebox T25-W Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T25-W appliance.
Our Price: $119.00
This SKU can be used to renew a current Firebox T25-W Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T25-W appliance.
Our Price: $287.00
This SKU can be used to renew a current Firebox T45 Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T45 appliance.
Our Price: $175.00
This SKU can be used to renew a current Firebox T45 Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T45 appliance.
Our Price: $415.00
This SKU can be used to renew a current Firebox T45-CW Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T45-CW appliance.
Our Price: $200.00
This SKU can be used to renew a current Firebox T45-CW Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T45-CW appliance.
Our Price: $475.00
Our Price: $175.00
Our Price: $415.00
This SKU can be used to renew a current Firebox T45-W-PoE Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T45-PoE appliance.
Our Price: $227.00
This SKU can be used to renew a current Firebox T45-W-PoE Standard Support subscription, or to add a Standard Support subscription to an existing Firebox T45-PoE appliance.
Our Price: $540.00
Our Price: $140.00
Our Price: $340.00
Our Price: $150.00
Our Price: $360.00
Our Price: $180.00
Our Price: $440.00
Our Price: $270.00
Our Price: $630.00
Our Price: $330.00
Our Price: $760.00
Our Price: $480.00
Our Price: $1,170.00
Our Price: $223.00
Our Price: $520.00
Our Price: $525.00
Our Price: $1,220.00
Our Price: $1,120.00
Our Price: $2,610.00
Our Price: $2,235.00
Our Price: $5,195.00
Our Price: $223.00
Our Price: $520.00
Our Price: $525.00
Our Price: $1,215.00
Our Price: $1,055.00
Our Price: $2,535.00
Our Price: $2,235.00
Our Price: $5,195.00