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WatchGuard LiveSecurity
The Best Support & Maintenance Package in the Industry



WatchGuard knows just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming more critical. LiveSecurity Service gives you the backup you need, starting with an initial LiveSecurity subscription that supports you from the moment you activate your WatchGuard appliance.

All LiveSecurity licenses can be found on their own individual product pages or purchase them below, more options can be found on individual product pages. Can't find the part you are looking for? Contact us today!

Faster Response, Smarter Support

Superior Customer Care and Expert Technical Support

Your LiveSecurity Service subscription provides access to telephone and web support from our team of security experts.

Hardware Warranty

Hardware warranty with advance hardware replacement saves you time and money

Software Updates and Enhancements

LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.

Your Early Warning System

WatchGuard security experts closely monitor daily security developments and emerging hacker techniques, delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at watchguardsecuritycenter.com, deliver threat information that is:


Subscription Options

All WatchGuard products come with a LiveSecurity Service subscription to ensure you have support from the moment you activate your WatchGuard product. Multi-year subscriptions are available.

WatchGuard has different levels of support, designed to meet the varying needs of our customers. Support levels include our standard LiveSecurity Service, LiveSecurity Plus, LiveSecurity Gold, and LiveSecurity Platinum.

Standard Plus* Gold Platinum
Hours per day / days per week 12 x 5 24 x 7 24 x 7 24 x 7
Incidents per year of service** 5 5 No limit No limit
Advance hardware replacement
Software upgrades and patches
LiveSecurity alerts and broadcasts
Technical Account Manager      
Quarterly Account Review      

LiveSecurity Gold and Platinum provide a targeted one-hour response time.

Enterprise Gold Upgrade is ideal for customers with a large number of XTM 2 Series and Firebox T10 appliances that need account-wide 24x7 support with one-hour response time and unlimited incidents.

**Reported issues that are the result of a WatchGuard software or hardware defect are not counted against your five-incident limit.


LiveSecurity Plus Comes Bundled

WatchGuard Bundles and Suites* include a subscription to LiveSecurity Plus, which automatically upgrades technical support from 12 hours a day/5 days a week to 24 x 7 coverage for:

All Bundle and Suites are available in multi-year subscription packages.

*LiveSecurity Plus is available for Firebox T10, XTM 2 Series, and XTM 33/33-W as a 24/7 Upgrade.


Online Tools

A LiveSecurity subscription entitles you to access these helpful online tools:

Knowledge Base - Find general product and support information, as well as procedures and quick tips for getting the most out of your WatchGuard products. To get started, visit http://watchguard.com/support.

Interactive User Forum - Post issues and get help from other users and WatchGuard staff.

Technical Publications - For all-hours access to user guides & online help.


Additional Support Offerings

The support options listed below are available to customers who have a current LiveSecurity subscription.

Priorty Incident Upgrades, 5-Pack

You can purchase a 5-pack of support upgrades, providing the ability to elevate the priority of cases to 24x7 support with a one-hour response time. Incident upgrades can be used on any appliance that is currently covered by an active LiveSecurity support contract, including Firebox T10, XTM 2 Series, XTM 33/33-W, and Firebox X Edge e-Series.

Remote Installation

If you need comprehensive assistance with the initial setup, configuration, or VPN installation for your WatchGuard product, you can schedule a Remote Installation Slot.

A WatchGuard technician will assist you for up to two hours to review your needs, configure your product, and test your configuration, while educating you on how to configure your product or service to receive the best performance.

Premium 4-Hour RMA

All LiveSecurity subscriptions include an Advance Hardware Replacement service, which means that WatchGuard will ship a replacement via prepaid, next-day airfreight in advance of receiving the returned appliance. Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA service. With this upgrade, a courier will deliver a replacement appliance on-site within four hours of RMA approval.

Premium 4-Hour RMA is not available in all geographic locations. Find out more at www.watchguard.com/rma.

Additional Three-Incident

If you have used all of the incidents included in your LiveSecurity subscription, you can get additional incidents at your current level of support by purchasing a Three-Incident Upgrade. One-Hour Priority Response Upgrade If you have an issue that requires a more immediate response than your LiveSecurity subscription provides, you can upgrade your incident to get a one-hour response time from a WatchGuard technician. Please note that this guarantees a response time, not a resolution time. Case resolution time will vary depending on the issue. Single incident, After-Hours Upgrade If you need to contact WatchGuard Customer Support outside the hours covered in your LiveSecurity subscription, you can upgrade your incident to have after-hours support.

One-Hour Priority Response Upgrade

If you have an issue that requires a more immediate response than your LiveSecurity subscription provides, you can upgrade your incident to get a one-hour response time from a WatchGuard technician. Please note that this guarantees a response time, not a resolution time. Case resolution time will vary depending on the issue.

Single incident, After-Hours Upgrade

If you need to contact WatchGuard Customer Support outside the hours covered in your LiveSecurity subscription, you can upgrade your incident to have after-hours support.


Pricing Notes:

WatchGuard Products
WatchGuard LiveSecurity Renewal for XTM 1520-RP SeriesBack to top
WatchGuard XTM 1520-RP 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019849
Our Price: $7,550.00
WatchGuard XTM 1520-RP 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019848
Our Price: $18,130.00
Call For Lowest Price!
WatchGuard LiveSecurity Renewal for XTM 1525-RP SeriesBack to top
WatchGuard XTM 1525-RP 1-yr LiveSecurity Renewal
#WG019863
Our Price: $8,290.00
WatchGuard XTM 1525-RP 3-yr LiveSecurity Renewal
#WG019862
Our Price: $19,900.00
Call For Lowest Price!
WatchGuard XTM 1525-RP 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019865
Our Price: $11,125.00
WatchGuard XTM 1525-RP 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019864
Our Price: $26,710.00
Call For Lowest Price!
WatchGuard LiveSecurity Renewal for XTM 2520 SeriesBack to top
LiveSecurity Renewal for XTM 2520 Series, 1-Year
#WG019806
Our Price: $10,685.00
LiveSecurity Renewal for XTM 2520 Series, 3-Year
#WG019805
Our Price: $25,635.00
Call For Lowest Price!
WatchGuard LiveSecurity Renewal for XTM 850 SeriesBack to top
LiveSecurity Renewal for XTM 850 Series, 1-Year
#WG019707
Our Price: $2,310.00
LiveSecurity Renewal for XTM 850 Series, 3-Year
#WG019706
Our Price: $5,545.00
WatchGuard XTM 850 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019709
Our Price: $3,105.00
WatchGuard XTM 850 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019708
Our Price: $7,440.00
WatchGuard LiveSecurity Renewal for XTM 860 SeriesBack to top
LiveSecurity Renewal for XTM 860 Series, 1-Year
#WG019725
Our Price: $3,025.00
LiveSecurity Renewal for XTM 860 Series, 3-Year
#WG019724
Our Price: $7,260.00
WatchGuard XTM 860 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019727
Our Price: $4,060.00
WatchGuard XTM 860 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019726
Our Price: $9,745.00
WatchGuard LiveSecurity Renewal for XTM 870 SeriesBack to top
LiveSecurity Renewal for XTM 870 Series, 1-Year
#WG019742
Our Price: $3,915.00
LiveSecurity Renewal for XTM 870 Series, 3-Year
#WG019741
Our Price: $9,400.00
WatchGuard XTM 870 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019744
Our Price: $5,255.00
WatchGuard XTM 870 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019743
Our Price: $12,620.00
WatchGuard LiveSecurity Renewal for XTM 870-F SeriesBack to top
LiveSecurity Renewal for XTM 870-F Series, 1-Year
#WG019758
Our Price: $4,450.00
LiveSecurity Renewal for XTM 870-F Series, 3-Year
#WG019757
Our Price: $10,685.00
WatchGuard XTM 870-F 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019760
Our Price: $5,980.00
WatchGuard XTM 870-F 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019759
Our Price: $14,335.00
WatchGuard LiveSecurity Renewal for XTMv Datacenter SeriesBack to top
WatchGuard XTMv Datacenter 1-Year LiveSecurity Renewal
#WG019248
Our Price: $6,080.00
WatchGuard XTMv Datacenter 3-Year LiveSecurity Renewal
#WG019247
Our Price: $14,590.00
WatchGuard XTMv Datacenter 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019250
Our Price: $8,975.00
WatchGuard XTMv Datacenter 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019249
Our Price: $21,540.00
Call For Lowest Price!
WatchGuard LiveSecurity Renewal for XTMv Large Office SeriesBack to top
WatchGuard XTMv Large Office 1-Year LiveSecurity Renewal
#WG019297
Our Price: $3,495.00
WatchGuard XTMv Large Office 3-Year LiveSecurity Renewal
#WG019296
Our Price: $8,390.00
WatchGuard XTMv Large Office 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019299
Our Price: $5,165.00
WatchGuard XTMv Large Office 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019298
Our Price: $12,380.00
WatchGuard LiveSecurity Renewal for XTMv Medium Office SeriesBack to top
WatchGuard XTMv Medium Office 1-Year LiveSecurity Renewal
#WG019280
Our Price: $1,070.00
WatchGuard XTMv Medium Office 3-Year LiveSecurity Renewal
#WG019279
Our Price: $2,565.00
WatchGuard XTMv Medium Office 1-yr LiveSecurity Gold Renewal/Upgrade
#WG019282
Our Price: $1,575.00
WatchGuard XTMv Medium Office 3-yr LiveSecurity Gold Renewal/Upgrade
#WG019281
Our Price: $3,785.00
WatchGuard LiveSecurity Renewal for XTMv Small Office SeriesBack to top
WatchGuard XTMv Small Office 1-Year LiveSecurity Renewal
#WG019265
Our Price: $165.00
WatchGuard XTMv Small Office 3-Year LiveSecurity Renewal
#WG019264
Our Price: $395.00
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