Call a Specialist Today! 800-886-4561
Free Shipping! Free Shipping!

WatchGuard LiveSecurity
The Best Support & Maintenance Package in the Industry

WatchGuard knows just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming more critical. LiveSecurity Service gives you the backup you need, starting with an initial LiveSecurity subscription that supports you from the moment you activate your WatchGuard appliance.

All LiveSecurity licenses can be found on their own individual product pages or purchase them below, more options can be found on individual product pages. Can't find the part you are looking for? Contact us today!

Faster Response, Smarter Support

Superior Customer Care and Expert Technical Support

Your LiveSecurity Service subscription provides access to telephone and web support from our team of security experts.

  • The standard LiveSecurity subscription provides support 12 hours a day/five days a week (12 x 5), from 6:00 am to 6:00 pm in every international time zone.
  • LiveSecurity Plus upgrades support to 24 hours a day/7 days a week (24x7).
  • Gold level service upgrades support to 24 x 7 with a targeted one-hour response time, with an unlimited number of incidents.
  • Enterprise Gold, ideal for accounts with large numbers of XTM 2 Series and XTM 33 models, enables organizations to have Gold level service account-wide.
  • Platinum level service allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.

Hardware Warranty

Hardware warranty with advance hardware replacement saves you time and money

  • Having an active LiveSecurity subscription extends the one-year warranty that is included with the purchase of any WatchGuard security appliance. ƒ
  • LiveSecurity also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance to minimize downtime.

Software Updates and Enhancements

LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.

  • Receive more than just the standard fixes and minor software patches. LiveSecurity delivers feature enhancements, full-rev updates, and new capabilities as long as your subscription is active.
  • Obtain software updates easily, with no additional cost or paperwork. Simply download updates from the LiveSecurity home page, and your system is up to date.

Your Early Warning System

WatchGuard security experts closely monitor daily security developments and emerging hacker techniques, delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at watchguardsecuritycenter.com, deliver threat information that is:

  • Timely – When new threats arise, you’re among the first to know.
  • Concise – You’ll know within seconds what the issue is and how important it is to you.
  • Comprehensive – LiveSecurity reports cover substantive network security issues for Microsoft Windows, Macintosh, and UNIX/Linux.
  • Practical – LiveSecurity alerts always list specific steps you can take to address a new threat with commentary on how your WatchGuard systems can block or reduce the risk.

Subscription Options

All WatchGuard products come with a LiveSecurity Service subscription to ensure you have support from the moment you activate your WatchGuard product. Multi-year subscriptions are available.

WatchGuard has different levels of support, designed to meet the varying needs of our customers. Support levels include our standard LiveSecurity Service, LiveSecurity Plus, LiveSecurity Gold, and LiveSecurity Platinum.

Standard Plus* Gold Platinum
Hours per day / days per week 12 x 5 24 x 7 24 x 7 24 x 7
Incidents per year of service** 5 5 No limit No limit
Advance hardware replacement
Software upgrades and patches
LiveSecurity alerts and broadcasts
Technical Account Manager      
Quarterly Account Review      

LiveSecurity Gold and Platinum provide a targeted one-hour response time.

Enterprise Gold Upgrade is ideal for customers with a large number of XTM 2 Series and Firebox T10 appliances that need account-wide 24x7 support with one-hour response time and unlimited incidents.

**Reported issues that are the result of a WatchGuard software or hardware defect are not counted against your five-incident limit.


LiveSecurity Plus Comes Bundled

WatchGuard Bundles and Suites* include a subscription to LiveSecurity Plus, which automatically upgrades technical support from 12 hours a day/5 days a week to 24 x 7 coverage for:

  • XTM 1500-RP Series, 2520, 1050 and 2050 appliances
  • WatchGuard XTM 330 and XTM 5, 8, and 800 Series appliances
  • WatchGuard XCS 280, 580, 770R, 880, and 1180 appliancesƒ
  • Firebox X Peak and Core e-Series appliances

All Bundle and Suites are available in multi-year subscription packages.

*LiveSecurity Plus is available for Firebox T10, XTM 2 Series, and XTM 33/33-W as a 24/7 Upgrade.


Online Tools

A LiveSecurity subscription entitles you to access these helpful online tools:

Knowledge Base - Find general product and support information, as well as procedures and quick tips for getting the most out of your WatchGuard products. To get started, visit http://watchguard.com/support.

Interactive User Forum - Post issues and get help from other users and WatchGuard staff.

Technical Publications - For all-hours access to user guides & online help.


Additional Support Offerings

The support options listed below are available to customers who have a current LiveSecurity subscription.

Priorty Incident Upgrades, 5-Pack

You can purchase a 5-pack of support upgrades, providing the ability to elevate the priority of cases to 24x7 support with a one-hour response time. Incident upgrades can be used on any appliance that is currently covered by an active LiveSecurity support contract, including Firebox T10, XTM 2 Series, XTM 33/33-W, and Firebox X Edge e-Series.

Remote Installation

If you need comprehensive assistance with the initial setup, configuration, or VPN installation for your WatchGuard product, you can schedule a Remote Installation Slot.

A WatchGuard technician will assist you for up to two hours to review your needs, configure your product, and test your configuration, while educating you on how to configure your product or service to receive the best performance.

Premium 4-Hour RMA

All LiveSecurity subscriptions include an Advance Hardware Replacement service, which means that WatchGuard will ship a replacement via prepaid, next-day airfreight in advance of receiving the returned appliance. Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA service. With this upgrade, a courier will deliver a replacement appliance on-site within four hours of RMA approval.

Premium 4-Hour RMA is not available in all geographic locations. Find out more at www.watchguard.com/rma.

Additional Three-Incident

If you have used all of the incidents included in your LiveSecurity subscription, you can get additional incidents at your current level of support by purchasing a Three-Incident Upgrade. One-Hour Priority Response Upgrade If you have an issue that requires a more immediate response than your LiveSecurity subscription provides, you can upgrade your incident to get a one-hour response time from a WatchGuard technician. Please note that this guarantees a response time, not a resolution time. Case resolution time will vary depending on the issue. Single incident, After-Hours Upgrade If you need to contact WatchGuard Customer Support outside the hours covered in your LiveSecurity subscription, you can upgrade your incident to have after-hours support.

One-Hour Priority Response Upgrade

If you have an issue that requires a more immediate response than your LiveSecurity subscription provides, you can upgrade your incident to get a one-hour response time from a WatchGuard technician. Please note that this guarantees a response time, not a resolution time. Case resolution time will vary depending on the issue.

Single incident, After-Hours Upgrade

If you need to contact WatchGuard Customer Support outside the hours covered in your LiveSecurity subscription, you can upgrade your incident to have after-hours support.


Pricing Notes:

  • Pricing and product availability subject to change without notice.
WatchGuard Products
WatchGuard LiveSecurity Renewal for XTM 1050 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 1050
#WG017612
Our Price: $5,055.00
2 Years LiveSecurity Renewal for XTM 1050
#WG017617
Our Price: $9,095.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 1050
#WG017611
Our Price: $7,780.00
WatchGuard LiveSecurity Renewal for XTM 1520-RP SeriesBack to top
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 1520-RP
#WG019849
Our Price: $7,550.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 1520-RP
#WG019848
Our Price: $18,130.00
WatchGuard LiveSecurity Renewal for XTM 1525-RP SeriesBack to top
1 Year LiveSecurity Renewal for XTM 1525-RP
#WG019863
Our Price: $8,290.00
3 Years LiveSecurity Renewal for XTM 1525-RP
#WG019862
Our Price: $19,900.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 1525-RP
#WG019865
Our Price: $11,125.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 1525-RP
#WG019864
Our Price: $26,710.00
WatchGuard LiveSecurity Renewal for XTM 2050 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 2050
#WG019184
Our Price: $10,115.00
WatchGuard 1 Year LiveSecurity Gold Renewal/Upgrade for XTM 2050
#WG019186
Our Price: $15,560.00
WatchGuard LiveSecurity Renewal for XTM 2520 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 2520
#WG019806
Our Price: $10,685.00
3 Years LiveSecurity Renewal for XTM 2520
#WG019805
Our Price: $25,635.00
WatchGuard LiveSecurity Renewal for XTM 515 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 515
#WG019588
Our Price: $490.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 515
#WG019590
Our Price: $550.00
WatchGuard LiveSecurity Renewal for XTM 525 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 525
#WG019574
Our Price: $655.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 525
#WG019576
Our Price: $890.00
WatchGuard LiveSecurity Renewal for XTM 535 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 535
#WG019559
Our Price: $1,100.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 535
#WG019561
Our Price: $1,480.00
WatchGuard LiveSecurity Renewal for XTM 545 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 545
#WG019545
Our Price: $1,470.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 545
#WG019547
Our Price: $1,970.00
WatchGuard LiveSecurity Renewal for XTM 810 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 810
#WG017647
Our Price: $2,275.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 810
#WG018389
Our Price: $3,055.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 810
#WG018391
Our Price: $6,385.00
WatchGuard LiveSecurity Renewal for XTM 820 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 820
#WG017636
Our Price: $2,805.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 820
#WG018386
Our Price: $3,780.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 820
#WG018388
Our Price: $7,870.00
WatchGuard LiveSecurity Renewal for XTM 830 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 830
#WG017624
Our Price: $3,435.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 830
#WG018383
Our Price: $4,610.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 830
#WG018385
Our Price: $9,620.00
WatchGuard LiveSecurity Renewal for XTM 830-F SeriesBack to top
1 Year LiveSecurity Renewal for XTM 830-F
#WG017773
Our Price: $4,060.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 830-F
#WG018380
Our Price: $5,445.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 830-F
#WG018382
Our Price: $11,375.00
WatchGuard LiveSecurity Renewal for XTM 850 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 850
#WG019707
Our Price: $2,310.00
3 Years LiveSecurity Renewal for XTM 850
#WG019706
Our Price: $5,545.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 850
#WG019709
Our Price: $3,105.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 850
#WG019708
Our Price: $7,440.00
WatchGuard LiveSecurity Renewal for XTM 860 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 860
#WG019725
Our Price: $3,025.00
3 Years LiveSecurity Renewal for XTM 860
#WG019724
Our Price: $7,260.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 860
#WG019727
Our Price: $4,060.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 860
#WG019726
Our Price: $9,745.00
WatchGuard LiveSecurity Renewal for XTM 870 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 870
#WG019742
Our Price: $3,915.00
3 Years LiveSecurity Renewal for XTM 870
#WG019741
Our Price: $9,400.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 870
#WG019744
Our Price: $5,255.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 870
#WG019743
Our Price: $12,620.00
WatchGuard LiveSecurity Renewal for XTM 870-F SeriesBack to top
1 Year LiveSecurity Renewal for XTM 870-F
#WG019758
Our Price: $4,450.00
3 Years LiveSecurity Renewal for XTM 870-F
#WG019757
Our Price: $10,685.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 870-F
#WG019760
Our Price: $5,980.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 870-F
#WG019759
Our Price: $14,335.00
WatchGuard LiveSecurity Renewal for XTMv Datacenter SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Datacenter
#WG019248
Our Price: $6,080.00
3 Years LiveSecurity Renewal for XTMv Datacenter
#WG019247
Our Price: $14,590.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTMv Datacenter
#WG019250
Our Price: $8,975.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTMv Datacenter
#WG019249
Our Price: $21,540.00
WatchGuard LiveSecurity Renewal for XTMv Large Office SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Large Office
#WG019297
Our Price: $3,495.00
3 Years LiveSecurity Renewal for XTMv Large Office
#WG019296
Our Price: $8,390.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTMv Large Office
#WG019299
Our Price: $5,165.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTMv Large Office
#WG019298
Our Price: $12,380.00
WatchGuard LiveSecurity Renewal for XTMv Medium Office SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Medium Office
#WG019280
Our Price: $1,070.00
3 Years LiveSecurity Renewal for XTMv Medium Office
#WG019279
Our Price: $2,565.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTMv Medium Office
#WG019282
Our Price: $1,575.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTMv Medium Office
#WG019281
Our Price: $3,785.00
WatchGuard LiveSecurity Renewal for XTMv Small Office SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Small Office
#WG019265
Our Price: $165.00
3 Years LiveSecurity Renewal for XTMv Small Office
#WG019264
Our Price: $395.00
WatchGuard LiveSecurity Renewal for SSL 100 SeriesBack to top
1 Year LiveSecurity for SSL 100
#WG017825
Our Price: $480.00
1 Year LiveSecurity Gold for SSL 100
#WG017831
Our Price: $700.00
WatchGuard LiveSecurity Renewal for SSL 560 SeriesBack to top
1 Year LiveSecurity for SSL 560
#WG018321
List Price: $1,650.00
Our Price: $1,485.00
1 Year LiveSecurity Gold for SSL 560
#WG018328
List Price: $2,400.00
Our Price: $2,160.00
WatchGuard LiveSecurity Renewal for XCS 570 SeriesBack to top
WatchGuard XCS 570 3 Years Upgrade to LiveSecurity Gold
#WG018413
Our Price: $3,468.00
WatchGuard LiveSecurity Renewal for XCS 1170 SeriesBack to top
WatchGuard XCS 1170 3 Years Upgrade to LiveSecurity Gold
#WG018422
Our Price: $24,480.00
WatchGuard LiveSecurity Renewal for XCS 970 SeriesBack to top
WatchGuard XCS 970 2 Years Upgrade to LiveSecurity Gold
#WG018418
Our Price: $12,240.00
WatchGuard LiveSecurity Renewal for XCS 280 SeriesBack to top
WatchGuard XCS 280 3 Years Upgrade to LiveSecurity Gold
#WG019684
Our Price: $2,060.00
WatchGuard LiveSecurity Renewal for XCS 580 SeriesBack to top
WatchGuard XCS 580 3 Years Upgrade to LiveSecurity Gold
#WG019678
Our Price: $3,470.00
WatchGuard LiveSecurity Renewal for XCS 770R SeriesBack to top
WatchGuard XCS 770R 3 Years Upgrade to LiveSecurity Gold
#WG018970
Our Price: $5,880.00
WatchGuard LiveSecurity Renewal for XCS 880 SeriesBack to top
WatchGuard XCS 880 3 Years Upgrade to LiveSecurity Gold
#WG019874
Our Price: $7,055.00
WatchGuard LiveSecurity Renewal for XCS 1180 SeriesBack to top
WatchGuard XCS 1180 3 Years Upgrade to LiveSecurity Gold
#WG019831
Our Price: $24,480.00