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WatchGuard Gold Support Renewal Upgrade
The Best Support & Maintenance Package in the Industry

Support Program Overview Table

At WatchGuard, we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard Appliance.

All Gold Support Renewal Upgrade licenses can be found on their own individual product pages or purchase them below, more options can be found on individual product pages. Can't find the part you are looking for? Contact us today!


24x7 Technical Support

No matter which WatchGuard network security appliance you buy, your support needs will be covered 24x7 by our in-house team of highly trained technical experts.

Hardware Warranty

WatchGuard’s hardware warranty includes advanced hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.

Software Updates

WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.


Problems solved

At WatchGuard we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our Support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance.

How to purchase

All WatchGuard products come with a Support subscription. With three support levels available, you have the flexibility to select the level that best suits your business needs. Talk to your reseller for help choosing, or visit www.watchguard.com/support.

Security simplified

Want to see WatchGuard’s commitment to network security in action? Check out Secplicity, our InfoSec blog, dedicated to bringing security, IT, and business professionals real-time information about the latest threats and how to cope with them – and in an easily understood and actionable way. We invite you to visit the Secplicity community at www.watchguard.com/secplicity

Benefits

  • Round-the-clock technical support comes standard with all appliances.
  • There are no limits on the number of Support cases allowed.
  • Important software updates. Receive more than just the standard fixes and minor software patches. The Support program delivers feature enhancements, full-rev updates, and new capabilities as long as your Support subscription is active.
  • Platinum level support allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
  • Minimize downtime in the rare case of a hardware failure. WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance.
  • You never have to go it alone. Additional Support offerings include Remote Installation Services and Premium 4-Hour RMA with continuous replacement coverage.

Compare Support Levels

Choose the level of support that best fits your network’s security landscape.

Standard Gold Platinum
Technical Support
24x7 Support
Number of support cases per annual subscription Unlimited Unlimited Unlimited
Targeted Response Time 4 Hour – Critical, High
8 Hours – Medium
24 Hours - Low
Live Call - Critical
1 Hour – High
4 Hour – Medium, Low
Live Call – All Phone Cases
1 Hour –All Web Cases
All Cases Given Highest Priority
Web-Based Support
Phone-Based Support
Technical Account Manager - -
Quarterly Account Review - -
Remote Installation Services Purchased separately Purchased separately Purchased separately
Software Support
Software Updates and Patches
New Feature Releases
Broadcast Updates and Alerts
Hardware Warranty
Advance Hardware Replacement
Premium 4-Hour RMA Service Purchased separately Purchased separately Purchased separately
Spare and Replacement Parts Purchased Separately Purchased Separately Purchased Separately
Technical Training & Certification
Product Documentation and Guides
Technical Training Materials
Moderated Customer Forum
Support Renewals
Multi-Year Renewals
Five (5) Year Maximum Length

Account-Wide Support Programs

WatchGuard offers an additional support program for businesses that have more complex support environments.

  • Platinum Support is an account-wide support upgrade. Along with 24x7 support with a one-hour response time and unlimited cases, Platinum Support includes an assigned Technical Account Manager to work with the customer to achieve maximum benefits and ROI from their network security investment. The program also provides regular security reviews and proactive notifications of updates and upgrades.

Note: For Platinum Support, the account must maintain an active Support contract for each appliance.


Pricing Notes:

  • Pricing and product availability subject to change without notice.
WatchGuard Products
WatchGuard Gold Support Renewal/Upgrade for Firebox Cloud Large SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox Cloud Large
#WGCLG261
Our Price: $1,560.00
3 Years Gold Support Renewal/Upgrade for Firebox Cloud Large
#WGCLG263
Our Price: $3,735.00
WatchGuard Gold Support Renewal/Upgrade for Firebox Cloud Medium SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox Cloud Medium
#WGCME261
Our Price: $725.00
3 Years Gold Support Renewal/Upgrade for Firebox Cloud Medium
#WGCME263
Our Price: $1,750.00
WatchGuard Gold Support Renewal/Upgrade for Firebox Cloud Small SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox Cloud Small
#WGCSM261
Our Price: $315.00
3 Years Gold Support Renewal/Upgrade for Firebox Cloud Small
#WGCSM263
Our Price: $750.00
WatchGuard Gold Support Renewal/Upgrade for Firebox Cloud XLarge SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox Cloud XLarge
#WGCXL261
Our Price: $3,110.00
3 Years Gold Support Renewal/Upgrade for Firebox Cloud XLarge
#WGCXL263
Our Price: $7,460.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M200 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M200 
#WG020078
Our Price: $395.00
3 Years Gold Support Renewal/Upgrade for Firebox M200 
#WG020077
Our Price: $950.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M270 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M270 
#WGM27261
Our Price: $435.00
3 Years Gold Support Renewal/Upgrade for Firebox M270 
#WGM27263
Our Price: $1,045.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M300 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M300 
#WG020102
Our Price: $560.00
3 Years Gold Support Renewal/Upgrade for Firebox M300 
#WG020101
Our Price: $1,345.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M370 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M370 
#WGM37261
Our Price: $560.00
3 Years Gold Support Renewal/Upgrade for Firebox M370
#WGM37263
Our Price: $1,345.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M400 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M400 
#WG020028
Our Price: $915.00
3 Years Gold Support Renewal/Upgrade for Firebox M400 
#WG020027
Our Price: $2,195.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M440 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M440 
#WG020004
Our Price: $1,625.00
3 Years Gold Support Renewal/Upgrade for Firebox M440 
#WG020003
Our Price: $3,900.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M4600 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M4600
#WG460261
Our Price: $3,120.00
3 Years Gold Support Renewal/Upgrade for Firebox M4600
#WG460263
Our Price: $7,485.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M470 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M470 
#WGM47261
Our Price: $910.00
3 Years Gold Support Renewal/Upgrade for Firebox M470
#WGM47263
Our Price: $2,195.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M500 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M500 
#WG02052
Our Price: $1,420.00
3 Years Gold Support Renewal/Upgrade for Firebox M500 
#WG02051
Our Price: $3,390.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M5600 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M5600
#WG561261
Our Price: $7,895.00
3 Years Gold Support Renewal/Upgrade for Firebox M5600
#WG561263
Our Price: $18,950.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M570 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M570 
#WGM57261
Our Price: $1,415.00
3 Years Gold Support Renewal/Upgrade for Firebox M570
#WGM57263
Our Price: $3,390.00
WatchGuard Gold Support Renewal/Upgrade for Firebox M670 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox M670 
#WGM67261
Our Price: $1,960.00
3 Years Gold Support Renewal/Upgrade for Firebox M670
#WGM67263
Our Price: $4,705.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T15 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T15
#WGT15261
Our Price: $100.00
3 Years Gold Support Renewal/Upgrade for Firebox T15
#WGT15263
Our Price: $225.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T15 Wireless SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T15-W
#WGT16261
Our Price: $120.00
3 Years Gold Support Renewal/Upgrade for Firebox T15-W
#WGT16263
Our Price: $275.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T35 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T35
#WGT35261
Our Price: $195.00
3 Years Gold Support Renewal/Upgrade for Firebox T35
#WGT35263
Our Price: $465.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T35 Wireless SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T35-W
#WGT36261
Our Price: $235.00
3 Years Gold Support Renewal/Upgrade for Firebox T35-W
#WGT36263
Our Price: $560.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T55 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T55
#WGT55261
Our Price: $325.00
3 Years Gold Support Renewal/Upgrade for Firebox T55
#WGT55263
Our Price: $775.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T55 Wireless SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T55-W
#WGT56261
Our Price: $390.00
3 Years Gold Support Renewal/Upgrade for Firebox T55-W
#WGT56263
Our Price: $930.00
WatchGuard Gold Support Renewal/Upgrade for Firebox T70 SeriesBack to top
1 Year Gold Support Renewal/Upgrade for Firebox T70
#WGT70261
Our Price: $405.00
3 Years Gold Support Renewal/Upgrade for Firebox T70
#WGT70263
Our Price: $975.00
WatchGuard Gold Support Renewal/Upgrade for FireboxV Large SeriesBack to top
1 Year Gold Support Renewal/Upgrade for FireboxV Large
#WGVLG261
Our Price: $1,560.00
3 Years Gold Support Renewal/Upgrade for FireboxV Large
#WGVLG263
Our Price: $3,735.00
WatchGuard Gold Support Renewal/Upgrade for FireboxV Medium SeriesBack to top
1 Year Gold Support Renewal/Upgrade for FireboxV Medium
#WGVME261
Our Price: $725.00
3 Years Gold Support Renewal/Upgrade for FireboxV Medium
#WGVME263
Our Price: $1,750.00
WatchGuard Gold Support Renewal/Upgrade for FireboxV Small SeriesBack to top
1 Year Gold Support Renewal/Upgrade for FireboxV Small
#WGVSM261
Our Price: $315.00
3 Years Gold Support Renewal/Upgrade for FireboxV Small
#WGVSM263
Our Price: $750.00
WatchGuard Gold Support Renewal/Upgrade for FireboxV XLarge SeriesBack to top
1 Year Gold Support Renewal/Upgrade for FireboxV XLarge
#WGVXL261
Our Price: $3,110.00
3 Years Gold Support Renewal/Upgrade for FireboxV XLarge
#WGVXL263
Our Price: $7,460.00