WatchGuard LiveSecurity® Service
Security Beyond the Box

LiveSecurity® Service:

Your WatchGuard appliance includes a subscription to our ground-breaking LiveSecurity Service, which you activate online when you register your product. You have three options for getting LiveSecurity when you purchase any Firebox® X Peak™, Core™, or Edge e-Series appliance.* Choose the option that best fits your budget cycle and renewal schedule.

Activating your LiveSecurity subscription covers you from day one with a support and maintenance program unmatched by the competition:

LiveSecurity includes:

• Hardware Warranty with Advance Hardware Replacement*
• Software Updates
• Technical Support
• Security Broadcasts
• Self-Help Resources
• Service Comparison Charts

Advance Replacement Hardware Warranty:

Having an active LiveSecurity subscription extends the one-year hardware warranty that is included with each WatchGuard appliance. Not only that, it also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement in advance of receiving the returned appliance to minimize downtime.

Software Updates:

Your LiveSecurity® Service subscription gives you access to both updates to current software and functional enhancements for your WatchGuard® products.

Technical Support:

When you need assistance, our expert teams are ready to help. Your LiveSecurity® Service subscription includes this world-class technical support program.

Representatives available 12 hours a day, 5 days a week in your local time zone*

• Four-hour targeted maximum response time
• Online user forums moderated by senior support engineers

Security Alerts:

Our Rapid Response Team, a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers LiveSecurity Service alerts that tell you specifically what you can do to address each new menace.

By customizing your alert preferences, you can fine-tune what kind of advice and alerts the LiveSecurity Service sends you. The Rapid Response Team monitors numerous sources covering the following topics.

• Malware outbreaks
• Botnets
• Vulnerabilities in common applications, operating systems, and platforms
• Attack techniques hackers commonly use
• Intrusion Detection and Prevention

Online Training and Self-Help Resources:

In addition to providing you with direct personal support, your LiveSecurity® Service subscription entitles you to access a variety of professionally produced instructional videos, interactive online training courses, and online tools specifically designed to answer questions you may have regarding network security in general or the technical aspects of installing, configuration, and maintaining your WatchGuard® products.

LiveSecurity Service Gold:

Premium support service is available for companies with mission-critical Internet reliance. Get expanded hours of coverage and faster response times for around-the-clock remote support assistance with LiveSecurity Service Gold.

*Legacy (non e-Series) appliances come with an initial 90-day subscription to LiveSecurity Service.

LiveSecurity® Service Features:

WatchGuard created the LiveSecurity® Service to provide you with updates and security intelligence to keep your defenses current.

• 90 days or 1 year of LiveSecurity Service included with each activated appliance.
• One year hardware warranty included with each activated appliance.
• One- and two-year renewals available
• Upgradeable to LiveSecurity Service Gold*

* LiveSecurity Service Gold is required on all units within the enterprise.
¹ In Asia Pacific, standard support hours are Monday - Friday, 9AM - 9PM, GMT +8.
² A reinstatement fee will be assessed if there is a lapse in LiveSecurity Service coverage of more than 30 days.
³ Requires an active LiveSecurity Service subscription.

WatchGuard LiveSecurity Service Subscriptions can be purchased on the individual product pages.