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WatchGuard LiveSecurity® Service
the Best Support & Maintenance Package in the Industry

WatchGuard® knows just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming more critical. LiveSecurity Service gives you the backup you need, starting with an initial LiveSecurity subscription that supports you from the moment you activate your WatchGuard appliance.

Your LiveSecurity Service subscription provides access to telephone and web support from our team of security experts.

Hardware Warranty:

Hardware warranty with advance hardware replacement saves you time and money.

Software Updates and Enhancements:

LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.

Your Early Warning System:

WatchGuard security experts closely monitor daily security developments and emerging hacker techniques, delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at watchguardsecuritycenter.com, deliver threat information that is:

Subscription Options:

All WatchGuard products come with a LiveSecurity Service subscription to ensure you have support from the moment you activate your WatchGuard product. Multi-year subscriptions are available.

WatchGuard has different levels of support, designed to meet the varying needs of our customers. Support levels include our standard LiveSecurity Service, LiveSecurity Plus, LiveSecurity Gold, and LiveSecurity Platinum.

Compare LiveSecurity Levels Standard Plus* Gold** Platinum
Technical Support
12x5 Support (6am - 6pm in your local time zone) - - -
24x7 Support -
Single Incident After-Hours Upgrade Fee-based
Number of support incidents per annual subscription 5 5 Unlimited Unlimited
Three-incident Support Package Purchased Separately Purchased Separately
Web-based Support
Phone-based Support
Technical Account Manager - - -
Quarterly Account Review - - -
Remote Installation Services Fee-based Fee-based Fee-based Fee-based
Software Support
Software Updates and Patches
New Feature Releases
LiveSecurity Broadcast Updates and Alerts
Hardware Warranty
Advanced Hardware Replacement
Spare and Replacement Parts Purchased Separately Purchased Separately Purchased Separately Purchased Separately
LiveSecurity Customer Portal
Product Documentation and Guides
Technical Training Materials
My Products Management Center
Moderated Customer Forums
LiveSecurity Renewals
Multi-Year Renewals
Five (5) Year Maximum Length

WatchGuard also offers the Enterprise Gold Upgrade, which is ideal for accounts with a large number of XTM 2 Series appliances. It enables an account-wide upgrade to Gold level for 24x7 support with a one-hour response time and unlimited cases. All appliances must have an active LiveSecurity contract in place to be eligible for support.

WatchGuard LiveSecurity Service Subscriptions can be purchased on the individual product pages.